FAQ

FAQ:

Is this insurance?

No. This is a motor club membership which provides assistance in case of emergency or accident, offers a network of lawyers who will defend you in court and brokers discounts on health, travel and more.

 

This is not an insurance contract nor an automobile liability or physical damage policy and does not comply with any financial responsibility law.

 
It looks like you offer all the same services as the other guys. What makes you different from them?

•   We offer unlimited tows to the nearest service facility and our Total Security membership provides towing up to 100 miles to the destination of your choice, plus the tow trucks usually arrive quicker.

•   We defend your traffic tickets in court, as well as additional legal defense.

•   If you’re arrested as the result of an accident (not DUI or hit and run), we’ll pay up to 10% of a bail bond.

•   If you’re hospitalized after a covered accident, you’re stay is covered at $150/day for up to a full year.

•   If the worst happens in a covered accident, your family is protected by a $10,000 death benefit, and in some cases up to $50,000.

What is the process of using the roadside assistance?

Your MCA benefit package will cover you when in need. You will receive a member ID card in the mail via US Postal Service within 10 business days. If you ever need assistance, just call the telephone number located on the back of your membership card.

If you need emergency roadside assistance before your membership card arrives at your home, don't worry. We can still assist you with your member ID number provided to you as soon as you join, however, service for events which occurred prior to your membership being processed are not covered.

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Does my membership cover multiple vehicles?

Yes it does, as long as the cardholder was the driver or present with their registered vehicle at the time of the disablement. We dispatch the best professional roadside service available to ensure quick service and to give you peace of mind.

How do I sign up?

Your Independent Sales Associate can send a signup link to you or you can sign up here. You select the product you want, fill out the application and pay for your membership. That’s it!

When will I receive my membership card?

You will receive an email and/or text link, which will describe your membership benefits within hours of purchasing your membership. A membership card will be sent via parcel post. You should receive your card within 7-10 days after you sign up.

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When am I eligible for emergency road service and other MCA services?

Your membership is active as soon as your application has been processed. However, pre-existing road service issues are not covered by your membership.
 

How do I know when a tow truck is coming?

The MCA team will be in contact with you through the entire process. Just describe your situation and your location, and we’ll be there to help

 
Why do towing companies respond to your calls quicker than your competition?

We pay towing companies fairly for the work they do rather than bullying them into unfair prices, so when MCA calls for service, our calls are often pushed to the top of the dispatch list.

 
Can I get roadside assistance for my recreational vehicles?

With Total Security, we cover your RV, boat trailers, motorcycles, livestock trailers and dually pick up trucks for up to $100 in services.

 
Are your lawyers any good?

We’ll let their 92% success rate of getting violations reduced or dismissed speak for itself!

 
I’m in Canada. Can I sign up? Do you offer services in Canada?

Yes. Please contact Customer Support at 866.467.2221 for any restrictions or exclusions.

 
Can I sign up to be a member if I live in Puerto Rico?

Unfortunately no. MCA is only offered in the U.S., excluding territories or possessions, and Canada.

 
Can I get customer service in Spanish?

Yes! We offer agents who speak English, Spanish, French, Hindi, Russian, Punjabi, Cantonese and more.

 
Can I cancel my membership at any time?

Yes, you are not locked into a contract. You may cancel at any time, simply by calling the corporate office at 1-866-467-2221.